PAYMENTS FAQS

Payments & Refunds FAQs

💳 What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Pay Later options. Cash on Delivery is also available for eligible pin codes.

⚠️ Why did my payment fail?

Payments can fail due to network issues, card verification failures, or technical errors at the payment gateway. If the amount was deducted, it will be refunded automatically within 5–7 business days.

🔁 I was charged twice. What should I do?

In case of duplicate payments, please contact our support team. We will verify and initiate a refund for the extra amount.

📄 Can I get a GST invoice for my order?

Yes, please contact us with your GST details before placing the order or within 24 hours after placing it. We’ll issue a GST invoice accordingly.

⏱️ How long does a refund take?

Refunds for prepaid orders are credited to the original payment method within 5–7 working days. COD refunds are processed via bank transfer.

💰 Do you offer EMI or Pay Later options?

Yes, selected cards and wallets support EMI or Pay Later during checkout. Check eligibility on the payment screen before completing the order.