🚚 SHIPPING & DELIVERY

Shipping & Delivery FAQs
📦 Where is my order?
Once your order is ready for dispatch, you will receive a Shipping Confirmation email with tracking details.

If you’ve already received your shipping confirmation, you can track your order here.

If the package has reached your city, you’ll likely receive an ‘Out for Delivery’ SMS from the courier.
🚚 Why is my order not shipped yet?
Orders usually take up to 24 hours to process. Possible delays include:
  • Product Availability: May be sourced from another warehouse.
  • Incomplete Address: We may reach out for confirmation.
  • CoD Restrictions: Some PIN codes may require prepaid payment.
  • Courier Delays: Due to weather or internal logistics.
  • Holidays: Orders after 2 PM on weekends/holidays ship next business day.
🏠 Can I add or remove my delivery addresses?
Yes! Log in to your 199Kart account → 'Delivery Address' tab → add/edit/delete addresses.

Note: Changes here won’t apply to existing orders. Contact support to update an already placed order.
💸 What are the delivery charges for my order?
Delivery charges vary by product, location, and active offers. The exact cost appears on the checkout page before payment.
❌ What if my order is damaged or missing items?
Please contact us within 48 hours and share:
  • Your Order ID
  • Photos of the damage
  • Unboxing video (mandatory)
After verification, we’ll issue a replacement or refund.
⏱️ How long will it take for my order to be delivered?
Typically, 3–7 business days depending on location. Estimated delivery date is shared by SMS/email after dispatch.
✏️ Can I change my delivery address after placing an order?
If your order hasn’t shipped yet, contact us immediately. Once it’s dispatched, address updates are no longer possible.
📞 Will the courier call me before delivery?
Most courier agents don’t make personal calls. But don’t worry — we’ll keep you updated via SMS/email. If you need special instructions passed along, contact us.
🚨 What should I do if I haven't received my order?
Contact our support team with your Order ID and we’ll coordinate with the courier.

🔗 Raise a Ticket here
📬 How can I contact customer service for delivery issues?
We're here to help: Support Hours: Monday to Friday, 10 AM – 6 PM.

 

🔁 RETURNS & EXCHANGES

Returns & Exchanges FAQs
🔁 What is your return policy?
We offer free replacements within 7 days of delivery for manufacturing defects. Exchanges are also available for eligible products via store credit. Read full policy.
📥 How do I raise a return request?
Submit your request via our return portal if you're eligible. Click here to raise a return.
🚚 What is the return process?
Once your return is approved, pickup will be scheduled. After inspection, we'll process your replacement, store credit, or refund.
📋 What are the return eligibility criteria?
Returns are accepted only for defective, incorrect, or damaged items reported within 24–48 hours with proper documentation (photos & unboxing video).
🔄 Will I get a full replacement or just a part?
If only a component is faulty, we’ll replace just that part. Otherwise, a sealed unit replacement or store credit will be issued.
📦 What if replacement stock isn’t available?
You can choose to wait for restock, switch to a different variant, or accept store credit.
⚠️ I received a defective product. What now?
We'll verify and offer a replacement, refund, or store credit depending on the case. Please report it within 24 hours.
💳 How will I get my refund?
Online payments are refunded to your original payment method. COD orders require bank details for NEFT. Store credit orders are refunded as store credits only.

📦 MY ORDERS

Orders FAQs
🛒 How can I place an order?
Browse products, add them to your cart, proceed to checkout, enter shipping and payment details, and complete your order. You'll receive an order confirmation via email.
✏️ Can I modify or cancel my order?
Yes, as long as your order hasn't been shipped. Contact our support team immediately. Once shipped, modifications or cancellations aren't possible.
📦 How can I track my order?
Use the tracking link sent to your email or click here to track.
🚫 What if I receive a wrong or damaged product?
Please raise a return or exchange request here within 24 hours with clear product photos and an unboxing video. We’ll resolve it with a replacement or refund as applicable.
⏳ How long does it take to get order confirmation?
Order confirmations are sent via email within minutes of successful payment. If you don’t receive it, check your spam folder or raise a ticket using our contact form.

💰 PAYMENTS & REFUNDS

Payments & Refunds FAQs
💳 What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Pay Later options. Cash on Delivery is also available for eligible pin codes.
⚠️ Why did my payment fail?
Payments can fail due to network issues, card verification failures, or technical errors at the payment gateway. If the amount was deducted, it will be refunded automatically within 5–7 business days.
🔁 I was charged twice. What should I do?
In case of duplicate payments, please contact our support team. We will verify and initiate a refund for the extra amount.
📄 Can I get a GST invoice for my order?
Yes, please contact us with your GST details before placing the order or within 24 hours after placing it. We’ll issue a GST invoice accordingly.
⏱️ How long does a refund take?
Refunds for prepaid orders are credited to the original payment method within 5–7 working days. COD refunds are processed via bank transfer.
💰 Do you offer EMI or Pay Later options?
Yes, selected cards and wallets support EMI or Pay Later during checkout. Check eligibility on the payment screen before completing the order.

👤 MY ACCOUNT

My Account FAQs
👤 How do I create an account on 199Kart?
Click on the 'My Account' icon at the top right corner and select 'Create Account'. Fill in your details and submit to get started.
🔐 I forgot my password. What should I do?
Click on 'Forgot Password' on the login page and follow the instructions to reset it using your registered email address.
✏️ Can I update my profile information?
Yes, after logging in, go to 'My Account' > 'Profile' to update your name, email, phone number, and other details.
📬 How do I manage my addresses?
Go to 'My Account' > 'Addresses' to add, edit, or remove your saved delivery addresses.
🧾 Can I view my order history?
Yes, log into your account and click on 'My Orders' to see your complete purchase history and order details.
🛑 How can I delete my account?
To delete your account permanently, please contact our support team with a request. This process is irreversible.

🎁 COUPONS & OFFERS

Coupons & Offers FAQs
🏷️ How do I apply a coupon code?
You can apply the coupon code on the checkout page in the “Discount code or gift card” field before payment.
❌ Why isn’t my coupon code working?
Please ensure the code is still valid, hasn't expired, and meets the minimum cart value or product eligibility. Only one coupon can be applied at a time.
🎁 Do you run seasonal or festival offers?
Yes! We offer special deals during major festivals, end-of-season sales, and exclusive app-only promotions. Stay subscribed and follow us on social media to never miss a deal.
💸 Can I combine coupons with other discounts?
No, our system allows only one discount or coupon per order. However, you can still enjoy discounted prices on already marked-down items.
📩 Where can I find active coupon codes?
Check our homepage banners, newsletter emails, push notifications, or the Coupons section on our website or app.

🛠 TECHNICAL SUPPORT

Technical Support FAQs
🧱 I’m facing trouble placing an order. What should I do?
Clear your browser cache, try incognito mode, or use a different browser/device. If the problem continues, contact support with a screenshot.
📱 App is crashing or not loading. How do I fix it?
Ensure you're using the latest version of our app. Try reinstalling it or restart your phone. Still stuck? Reach out to us via WhatsApp.
🚫 Payment button not working?
Please wait a moment and retry. If it persists, try using a different payment method or device. You can also opt for Cash on Delivery if available.
🔐 Is your website secure for transactions?
Yes, 199Kart uses HTTPS encryption and trusted payment gateways like Razorpay and PhonePe to keep your data safe and secure.
🛠 Something else isn’t working. How can I report a bug?
You can report a bug here or contact our support team directly. We’ll fix it ASAP.

🧾 EVERYTHING ELASE: FAQs You Might Need

🧾 Everything Else: FAQs You Might Need
Product-Related FAQs
📦 Is the product in stock?
Product availability is shown in real time on the product page. If it's out of stock, you can join the waitlist for updates.
🎨 Can I choose specific colors or models?
Yes, available options can be selected before adding to cart. If a specific model is not listed, it's currently unavailable.
📏 Where can I check the size or specifications?
Size and specs are provided in the product description section. Contact support if you need more details.
Pre-Order & Back-in-Stock FAQs
⏳ How does pre-ordering work?
Pre-orders reserve your item before it's available. Estimated shipping dates are shown on the product page.
🔔 Can I get notified when an item is restocked?
Yes! Click “Notify Me” on the product page to get an email or app alert when the item is available again.
Cancellations & Modifications FAQs
📝 How do I cancel an order?
If the order hasn’t been shipped, contact our support team to cancel it. Once dispatched, it cannot be cancelled.
🔄 Can I change my shipping address or phone number?
Yes, but only if your order hasn’t been shipped yet. Contact support immediately with the updated info.
Gift Cards & Store Credit FAQs
🎁 How do I use a gift card?
Enter the gift card code at checkout in the payment section. It will be applied to your total bill.
💳 Can I use a gift card along with a coupon?
Yes, gift cards act as a payment method and can be used along with an active discount coupon.
Wholesale & Bulk Orders FAQs
📦 Do you offer bulk order discounts?
Yes, discounts are available for large quantity orders. Contact our team for quotes and MOQ details.
📞 Who do I contact for wholesale deals?
Please reach out to our sales team via the Contact page. Mention your requirements and business details for faster assistance.

🤔 Can’t Find What You’re Looking For?

No worries — we’re here to help! Just drop us an email and our Customer Support team will get back to you as quickly as possible. If you’ve placed an order, don’t forget to include your order number to speed things up.

📧 For Order-Related Queries:

Email us at support@199kart.com

📩 For General Questions or Collaborations:

Reach out at info@199kart.com

Still stuck? Head over to our Help Center for quick answers.